![]() Up to the point, Mystic Lake’s facility maintenance records were paper-based and preventive maintenance was rare-which, for the most part, put the maintenance team in a reactive mode. Although cumbersome, the system worked for the original casino space, but the Mystic Lake management team realized the addition of the hotel space would completely strain the maintenance staff’s limited resources. The solution seemed clear – Mystic Lake needed a computerized maintenance management system (CMMS) that would coordinate the maintenance functions for all its current – and any future – facilities. When it opened its doors in 1992, Mystic Lake Casino’s management team had one goal – to create the premier gaming destination in the Midwest – owned and operated by the Shakopee Mdewakanton Sioux Community. By 1995, the Mystic Lake Casino Hotel, a 216-room and suite luxury resort, was slated to open. With a marketing campaign designed to attract visitors throughout the region, everything was in place – except for a comprehensive system that would ensure that the Mystic Lake facility maintenance staff could effectively and proactively maintain this large, highly visible public space.
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